Call Center Associate

RARE CALL CENTER OPPORTUNITY!

Job Highlights: 

• Compensation $18 per hour base with bonus potential $70k+
• Industry Leading Online Training University
• Weekly Call Scoring & Monthly Assisted Training For Continuous Improvement

Job Type: Full time

Number of Hires For This Role: 2

Qualifications

• Reliable transportation
• Be teachable
• Able to follow a proven script and system
• Able to sell on the phone

Job Description:

Are you looking for a company with a vision that has a fun, exciting culture? Do you get the support and resources to be at the top of your game? Do you feel you have gone as far as you can with your current company? Pure Service Pro, LLC is a rapidly growing family-owned company, looking for top-performing talent with a burning desire for Massive Income and Success!

Our Call Center Associates are the first line in communication for our organization and an integral part of our success. You will pre-qualify local homeowners to pair them with our in-home sales professionals so they can diagnose issues and estimate repairs for our basement waterproofing, foundation solutions and mitigation services.

Primary Job Functions

• Respond to a high volume of inbound marketing calls for Job Estimates, Inspections, and Testing Services
• Scheduling Appointments for Leads
• Sell Pre-Purchase & Tenant/ Non-Homeowner Inspection Services
• Sell Mold Testing Services
• Determining qualified leads
• Booking appointments for our sales team.
• Making outbound calls to leads and customers for follow-up.
• Follow up from answering service or any other lead aggregator
• Follow up on marketing campaigns and events by making outbound calls to generate new prospect leads, identifying and qualifying opportunities.
• Build effective relationships with potential clients and existing customers
• Enter data accurately into our Customer Relationship Management System to ensure a smooth hand-off to the Administrative Staff
• Assist with other departmental needs as necessary

Requirements:

• Proficient in Microsoft Office
• 1-3 years of telemarketing, phone customer service or inside sales experience
• Experience with common (CRM) customer relationship management software and platforms
• Great work ethic, self-disciplined & excellent verbal and written communication skills
• Must be available for extended hours: ability to work days, evenings, and Saturday shifts
• Must pass a mandatory background check.

Benefits of the position:

• Medical Insurance (Health/Dental/Vision) & 401k Benefits
• Paid vacation and holidays
• Monthly Productivity Bonus